Our new digital banking experience is user-friendly and lets you take control of your personal finances.

Some new features you’ll love include:

• Industry-leading technology: Discover a unified, state-of-the-art banking solution that looks and acts the same across any device.
• Design: Experience a fresh, user-friendly layout that is adaptable for day and night modes.
• Conversations: Start a secure chat directly with our customer service representatives through the conversation feature.
• Send money with Zelle®: a fast, safe, and easy way to send or receive money from friends, family, and others - with no transfer fees. Learn More
• Budgeting with Money Manager: Reach your financial goals with custom budgets, categorized spending, and aggregated accounts.
• Security: Enjoy peace of mind with MyCardRules™; add protection for when, where, and how you use your card.
• Notifications: Set up over 40 custom alerts for debit transactions delivered via text, email, or in-app push. Learn More

If you are a current digital banking customer, no action is required.

If you are new to digital banking and would like to sign up, you can self-enroll with your SSN, account number, email address, and phone number. To self-enroll on a desktop, click here. To self-enroll on a smartphone visit the App Store or Google Play, and search for ‘The Bank of Elk River Mobile’ to download our app.

If you need assistance, please contact us.

Yes. You will be required to delete the old app and download our new one. You can locate the new app by visiting the App Store or Google Play, and searching for ‘The Bank of Elk River Mobile’.

If you do not want access to mobile banking, you do not need to download our new mobile app. You can continue to use online banking if that is your preference.

The good news? Your log in credentials will remain the same. To learn how to log in for the first time after the upgrade, watch this short video:

It’s easy! All you need is access to a smart phone or desktop computer and your SSN, account number, email address, and phone number. To self-enroll on a desktop, click here. To self-enroll on a smart phone visit the App Store or Google Play, and search for ‘The Bank of Elk River Mobile’ to download our app. If you need assistance, please contact us.

No, your username/ID and password will remain the same. You may choose to change your username and password at any time.

For security purposes, you should never share your banking credentials with anyone. Each person should have their own unique login credentials and audit trail.

According to Authy, 2FA is an extra layer of security used to make sure that people trying to gain access to an online account are who they say they are. First, a user will enter their username and a password. Then, instead of immediately gaining access, they will be required to provide another piece of information. This second factor could come from one of the following categories:

• Something you know: This could be a personal identification number (PIN), a password, answers to “secret questions” or a specific keystroke pattern
• Something you have: Typically, a user would have something in their possession, like a credit card, a smartphone, or a small hardware token
• Something you are: This category is a little more advanced, and might include a biometric pattern of a fingerprint, an iris scan, or a voiceprint

With 2FA, a potential compromise of just one of these factors won’t unlock the account. So, even if your password is stolen or your phone is lost, the chances of someone else having your second-factor information is highly unlikely.

The first time you log in to the new digital banking platform, after correctly entering your username and password, you will be prompted to select a verification method and then enter your verification code. If you are using your own device (not shared), we encourage you to check the “Remember this device box”. This will prevent you from having to enter a security code each time you log in.

To learn more about logging in for the first time, watch this short video:

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We migrated the majority of your information and enrollments over to the new platform including:

• Accounts & transaction history
• Bill Pay payees, scheduled payments & payment history
• Scheduled internal transfers
• External transfer accounts
• Mobile deposit accounts
• eStatement enrollment and historical statements (available under Account > Documents)

After you log in we suggest that you:

• Customize your dashboard and app experience with easy to organize cards that allow you to decide how to sort your most important information. To learn how; download our How to Customize Your Dashboard guide.
  
• Setup transaction and balance alerts to be notified when and how your card is used. To do this, click on an Account and then Card Management. To learn how; download our How to Setup Transaction and Balance Alerts Guide.
  
• Go into an Account, select Alert preferences, and then set up the alerts that you want. You can enable text, in-app, and/or email alerts based on balances and transaction amounts. To learn how; download our How to Create Notification Preferences guide.
• Setup your Money Manager dashboard to see your financial big picture and get a handle of your money. You can quickly view your spending categories and transactions, as well as credit card and bank account balances from any institution in one place. To learn more, watch this short video: OFM Mobile Overview

No. Automatic deposits will go directly into your account as normal. The platform change will not alter this.

You will have access to 120 days of transaction history in the upgrade. Please contact our Customer Service Department at 763.241.8522 (for assistance with past statements).

The digital banking upgrade went live 8am on Tuesday, November 16, 2021.

If you use other financial service providers and aggregators such as Mint.com or Nerdwallet.com, it’s a good idea to check the connection in your account.

These service providers operate independently of us. If you have problems connecting your Bank of Elk River account(s) through them after the launch, please notify them that your bank has moved to a new online banking platform and ask them to address it. If you have problems or need a contact from our Bank to help, please send an email to customerservice@thebankofelkriver.com.

Our team of bankers are here to help! Stop by any of our branch locations or call our Customer Service Department at 763.241.8522 Monday - Friday from 8 am - 6 pm.

No. Your account(s) will remain with the same great benefits!